Samsung smartphone users can now enjoy a much smarter and quicker support than before. It’s all because of one major update to the company’s unheralded apps that has introduced this change. Download Samsung+ From Play Store today to get this feature.
Samsung+ is the app that offers a direct route to device users to reach out to the support lines of the company, thus making it easier to repair and amend issues that may affect the device. This means that customers need not trudge to the network providers for help.
The new version of this app is now available to download from Google Play. It brings a host of improvements that users can benefit from, including the latest one-touch access to Samsung Customer Support by live video chat or phone. Samsung Galaxy S7 and S7 Edge users are among the first to get this upgraded service form Samsung+ support app. The app has been designed to allow remote support to agents so that devices can be controlled and issues can be fixed spontaneously.
Samsung+ update is a part of the latest Samsung Assist function that was announced at the Mobile World Congress way back in the month of February, 2016. It was introduced as a competitor to the Genius Bar of Apple, which offers real comprehensive support to owners.
Once it is connected, Samsung Assist can be used by agents to remotely make changes to the settings on the smartphone or even walk users through various problematic tasks.
However, to ensure privacy, areas like messaging and camera gallery shall be set to off limits in order to protect user data, unless explicit permission is granted.
In addition, the new Samsung+ also includes a library of on-demand searchable answers to various common questions, an excellent diagnostic tool that spots potential device problems, and built-in community section that offers crowd-based support.
If you are a loyal Samsung user, this app can offer support for the entire range of company products, starting from television sets to smart refrigerators, and can provide access to all Samsung-sponsored events and contents.