Many mobile users in UK face the problem of sudden cut off while conversing. Their smart phones would suddenly disconnect the call when they are in for some important conversations.
A leading player in the smart phone industry Samsung understands this could have negative effect on the smart phone prospects. On the one hand they are coming up with new handsets at regular intervals and only this year they have already launched Samsung Galaxy S6 and Samsung Galaxy S6 Edge and now have announced two more in the form of Samsung Galaxy S6 Edge Plus and Samsung Galaxy Note 5. They have even vented the rumours about Samsung Galaxy S7 and Samsung Galaxy A7 coming up shortly.
Add to this the existing Samsung Galaxy S4 and S5, Samsung Galaxy Note 3, Note 4 Pay Monthly, and Neo, Samsung Galaxy A3, A4 and A5 and many others that have already proved popular in UK and it would be clear that Samsung has quite a task at hand.
But owing to their top position in the smart phone industry, Samsung cannot afford to ignore the discomfort of its clients.
Till date the blame was put squarely on the network providers and they were under pressure from Government, manufacturing companies as well as the end users. They were also trying every trick in the books to ensure that such things do not happen. However a recent survey by Ofcom has put the situation upside down.
The surveying company findings indicate that it is not always the network but at times it is the defect in the smart phone that results in such cut off phone calls. This virtually rings a warning bell for the manufacturers and they have been quick to respond.
Samsung is one of the quickest to respond to such findings as they understand this can damage their reputation and adversely affect their competitive position in the market. Therefore their designers and engineers are on the job identifying the problems and finding solutions for them.