Samsung has finally announced that it has successfully fixed a major manufacturing defect that caused the Samsung Galaxy S7 Active Phones to fail in underwater conditions, which is otherwise designed to withstand. The company declared that it has launched a thorough investigation after 2 phones failed a water test as per consumer reports, and those manufacturing defects were rectified approximately after a week of publishing the result on July 8.
The Samsung Galaxy S7 Active works on AT&T cellular network exclusively, which is sold of USD800 and above. As per marketing materials details of Samsung, the phone is designed to survive immersion in up to 5 feet of water for about 30 minutes. Samsung, however, has not revealed the total number of Samsung Galaxy S7 Active phones sold since the time the model was launched in June, or the number of phones that were returned with extensive water damage. A public relations manager of the company, Phil Berne, said “compared to the total number of devices sold, it was tiny.”
He also added, “We found a problem in the production line that we were able to correct.” However, he refused to provide any details. But he also added that the phones that would be shipped henceforth are free from any such problem.
Samsung phones come with a 1-year limited warranty. As per Berne, buyers whose Galaxy S7 Active phones succumbed to water damage can even return their handsets to their retailer or to Samsung directly, for replacement. However, the replacement offer is not for those phones that haven’t suffered damage.
Considering the condition, Consumer Reports has requested Samsung to offer lifetime warranty or a similar method to consumers that would help them determine whether or not their product is affected, with a replacement option.
As per Consumer Reports, CNET followed up this course and found that some of the smartphones failed to meet expectations of water-resistance. In addition, some problems were reported on several community forums as well.